Resident FAQ

Set up your resident account via email invitation. Download the AppFolio App which will allow you to pay your rent, create and monitor service requests.

Use the Tenant Portal or call (928) 923-4911.

Submit a service request for any physical issue at your unit that requires a repair technician.

Use the Tenant Portal, click New Maintenance Request, and describe the problem in detail. Our maintenance team will contact you within 24 business hours.

No electricity/water, broken doors/locks/windows, no heat (under 50°F), no AC (over 90°F), non-working toilet (single bathroom), flooding/leaks, broken refrigerator, fire, or robbery.

Yes, if damage results from tenant neglect or improper use. Broken windows or clogged plumbing will also be repaired at tenant's expense.

Rent is due on the 1st of each month. A $25 late fee applies after the 1st, and an additional $10 per day is charged after the 5th until rent is paid in full.

Online via the Tenant Portal. Note that all payment methods, including e-check, may be subject to processing fees. These transaction fees are controlled by a third-party payment processor — we do not receive them.

Renters insurance is not required but is strongly recommended. All residents are enrolled in a Tenant Liability Waiver ($10.50/month); however, this only covers the property itself — it does not cover your personal belongings. Renters insurance covers your own property, which is why we strongly recommend obtaining a policy.

A copy of your lease is available at any time through your online portal.

You will receive a 30-day notice if there are any changes to your lease.

The unit must be re-qualified and new additions may need to complete screening and background checks.

You remain obligated under the terms of the lease for the rental payments for the remainder of the term or until the property has been re-rented.

We do not allow subletting of your apartment under any circumstances.

Rent is always due on the 1st day of each month.

A $25 late fee is charged after the 1st. An additional $10 per day is charged after the 5th until rent is paid in full.

Yes, via the Tenant Portal. This is our preferred payment method.

Not directly, but you can utilize your electronic cash pay slip, a copy of which can be obtained through your online portal at any time.

No, we do not accept mailed payments.

An NSF (Non-Sufficient Funds) fee is charged when a payment fails due to insufficient funds. The charge is $25 per NSF occurrence. The specific terms are listed in your lease.

You have 5 days to submit the payment amount specified on the notice, vacate the premises, or come to a payment agreement with management. Please contact us as soon as possible.

This is possible on a case-by-case basis depending on owner discretion. You must review your lease, meet the new rental criteria, and re-qualify with a new deposit.

Call (928) 923-4911, email your property manager, or contact local police if it is a safety concern.

Call (928) 923-4911 ext. 3 with a detailed description of the issue.

Interior inspections are conducted annually.

You will be emailed a link upon move-in. Call (928) 923-4911 if you do not receive it.

Yes, we welcome pets! Pet rent is $25 per pet per month. There is no pet deposit required and there are no breed restrictions.

• Repair any pet damage to the unit
• Sign the pet policy agreement
• Keep your pet under control at all times
• Clean up after your pet inside and outside the unit